Harvey Bennett has been recognised for delivering outstanding customer service to its clients, winning gold at The ESTAS - the biggest award scheme in the UK residential property industry. Harvey received a ‘Highly Commended’ People Awards trophy.
The ESTAS sponsored by Coadjute honours the best, agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s winners calculated following the evaluation of 660,000 customer review ratings.
The People Awards category, which was sponsored again this year by PayProp, is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Just fifty individuals have made the shortlist.
PayProp’s Global Head of Sales Neil Cobbold said: “This year’s winners of the ESTAS People Awards come from all across the property sector, but there is one thing that clearly unites them – each one is dedicated to the highest standards of customer service. Despite the growing range of technology available to property professionals, there will never be any replacement for local expertise and genuine commitment to the client. That’s the principle that we live by at PayProp, and it’s what we are proud to support through the ESTAS People Awards each year”
Simon Brown, Founder of The ESTAS Group: “The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry. These nominations are based purely on the thousands of comments we received through our customer feedback platform, so the nominees can be extremely proud of their achievement.”
ESTAS ambassador and TV Property expert Phil Spencer said “Great customer service can only be achieved through human interaction, so The People Awards really encapsulates what ESTAS is all about. To even make the shortlist is a significant achievement in itself.”
Harvey Bennett said “I’m absolutely delighted to be shortlisted in this category. I’ve always tried to remember that our clients have a choice so I always treat them with that in mind. I love providing great service and this is proof that I’m obviously doing something right.”