Posted on Thursday, March 6, 2014

The ESTAS determines the best estate and letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent.  This year's competition saw 32,000 surveys completed by agents' customers.

Agents have been shortlisted in 18 regions around the country.  The regional and national winners will be announced by Phil Spencer, the TV Property expert at the 11th annual ESTAS ceremony at the Hilton Park Lane 9th May.  Phil Spencer said ''I think these awards help us all to focus on customer service for the greater good of our businesses as well as the wider industry.  We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.''

Simon Brown, who owns The ESTAS says ''Its client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies.  It takes a lot of commitment to enter the ESTAS and to make the shortlist is a great achievement in itself.''

Alex Chesterman, Founder & CEO of headline sponsor Zoopla Property Group said ''This is our fifth year of sponsoring the ESTAS and we are delighted to be once again supporting this key industry event. The ability to collect and act on customer feedback is essential to the success of any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business.  Congratulations all those shortlisted this year.''

The Awards are organised by Awards for Business Ltd.  www.theestas.com

For more information contact Awards for Business on 01892 610 245 or 01892 610 398